Can I exchange my item?Updated a month ago

To make our returns process quicker and easier, we handle exchanges a little differently here at MXstore. Instead of a traditional exchange, we offer refunds or store credit. This allows your return to be processed faster and helps get you back on your bike sooner.   

Rather than waiting for your return to arrive and be exchanged, you can:

•  Jump online and order the replacement item immediately
• Secure the stock before it sells out
• Get your new gear on the way sooner

You’ll also receive free shipping on your new order when it meets the minimum order value:

• Australia: Free shipping on orders over $20
• New Zealand: Free shipping on orders over $100

Once your returned item arrives back at MXstore, we will process either your store credit or refund for the original order.

Using Store Credit

• Once your return arrives, we will apply store credit to your MXstore account.
• When you're ready, place a new order online.
• At checkout, ensure you're logged into your account and apply your credit during the payment step.
• Store credit does not expire, so you can use it whenever you're ready.

Receiving a Refund

• Set up your return through our Online Returns Portal.
• If you need a replacement item, you can place a new order straight away to secure the stock.
• Send your original item back to MXstore.
• Once your return arrives, we will process a refund to your original payment method.

Refunds typically take 1–3 business days to appear back in your account after processing.