Do you offer refunds or exchanges?Updated 2 months ago
We don't offer traditional exchanges, but we've got a quicker way to get you back on the bike.
If you'd like a different size or item, simply place a new order straight away to secure the stock, then return your original item through our Returns Portal. Once we receive your return, we'll process your refund or store credit. This means you don't have to wait for your return to be processed before getting your replacement on the way.
To be eligible for a refund or store credit, your item must be:
- Unused, unworn and unwashed.
- In its original packaging with all tags attached.
- Returned within 60 days of purchase.
Some products, including personalised items, underwear and dangerous goods aren't eligible for return.