Faulty Items & WarrantyUpdated 2 months ago

If you believe your item is faulty, our Customer Service Team is here to help.

Step 1: Contact our team with:

• Photos of the fault (where possible), or
• A description of the issue if it can't be photographed.

We'll review the information and advise on the next steps.

Step 2: Return Your Item 

If required, we'll ask you to return the item to MXstore. Once received, it will be sent to the manufacturer or supplier for assessment.

Step 3: Assessment 

The manufacturer or supplier will determine whether your item will be repaired, replaced, or if the claim is not covered under warranty. We'll keep you updated throughout the process.

Return Postage 

Approved warranty claims: MXstore covers the return postage.

Unsuccessful claims: Return postage costs are the customer's responsibility.

Battery Warranty Claims

Customers are responsible for the cost of returning batteries for assessment. If the battery is found to be faulty, we'll reimburse the return postage.

Processing Times

Assessment times vary depending on the manufacturer or supplier. We'll keep you informed and work to resolve your claim as quickly as possible.

Ready to Start?

Contact our Customer Service Team and we'll guide you through the warranty process.