What do I do if I receive the wrong item in my order?Updated a month ago

Ahhh, that's not what we like to hear! If we've sent you the wrong item, we're really sorry.

Jump in touch with our Customer Service team and let us know your order number, along with a couple of photos of the item you received (including any labels if you can). We'll get onto it straight away and sort things out as quickly as possible.

Hang onto the item for now and don't use it, as we'll usually need it returned before we send the correct one.

We'll make it as quick and painless as possible to get the right gear on its way!